8BestPracticesWaterUtilityCustomerPortals 100

8 Best Practices for Implementing a Water Utility Customer Portal

How to create a successful customer portal that engages, informs, and serves


This 12-page report was written for water utility management, customer service, and metering support teams. In it, you'll learn:

  • Best practices for launching a customer portal
  • Key insights on how to leverage this technology for powerful customer service results
  • How to create buzz and interest for your portal project.

Customer portal solutions have the ability to transform the utility - customer relationship in numerous and positive ways. They enable customers to answer their own questions and manage their water use independently–without calling your customer service team.

Portals can deliver valuable public relations benefits that can be achieved by implementing the best practices outlined in this free report.

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